Annette Madvig


CUSTOMER SATISFACTION SURVEY RESULTS
Submit form date : 25/10/2011
1. Name: Annette Madvig
2. Title: Assistant Director
3. Organisation: AusAID
4. Country: Timor-Leste
5. Number of persons contracted and names: 2 Christian Bugnion, Cynthia Burton
6. Title of project, programme or policy: Support to DRR in Timor-Leste project and DRR thematic analysis
7. Mission date: 19/07/2011
8. Type of service Evaluation and thematic analysis
9. Overall quality of services undertaken: 8
10. Regarding our staff, apraise
1. skills 8
2. knowledge 9
3. attitude 6
4. commitment 9
11. Level of appropriateness of the methodology and methodological tools : 8
12. Appraise the quality of the final report delivered
1. style 9
2. content 9
3. clarity 8
4. format 8
5. length 9
6. answering the TOR 9
13. Level of usefulness and utilization of the services rendered: 9
14. Did our services contribute to positive change within your organisation? N/A
15. Did our services contribute to improved practices within your organisation? YES
16. Have our services contributed to obtaining increased donor support? N/A
17. How do our services compare to that of our competitors (other companies) N/A
18. List of our strengths Good sectoral knowledge, good ability to conceptualise the issues, friendly and approachable