Aurélie Hauchère


CUSTOMER SATISFACTION SURVEY RESULTS
Submit form date : 06/07/2009
1. Name: Aurélie Hauchère
2. Title: Project Officer
3. Organisation: International Labour Organisation – ILO
4. Country: Switzerland
5. Number of persons contracted and names: 1 Christian Bugnion
6. Title of project, programme or policy: Combating Forced Labour and discrimination Project in Niger
7. Mission date: 01/06/2008
8. Type of service Evaluation
9. Overall quality of services undertaken: 7
10. Regarding our staff, apraise
1. skills 7
2. knowledge 7
3. attitude 6
4. commitment 7
11. Level of appropriateness of the methodology and methodological tools : 7
12. Appraise the quality of the final report delivered
1. style 7
2. content 7
3. clarity 7
4. format 8
5. length 8
6. answering the TOR 7
13. Level of usefulness and utilization of the services rendered: 7
14. Did our services contribute to positive change within your organisation? N/A
15. Did our services contribute to improved practices within your organisation? N/A
16. Have our services contributed to obtaining increased donor support? No
17. How do our services compare to that of our competitors (other companies) N/A
18. List of our strengths Solid field experience, sound knowledge of UN / ILO system, very good interview and analytical skills