Gianluca Rocco


CUSTOMER SATISFACTION SURVEY RESULTS
Submit form date : 20/12/2011
1. Name: Gianluca Rocco
2. Title: Chief of Mission
3. Organisation: International Organisation for Migration – IOM
4. Country: Bosnia and Herzegovina
5. Number of persons contracted and names: 1 Christian Bugnion
6. Title of project, programme or policy: NATO PERSPEKTIVA Programme
7. Mission date: 18/09/2011
8. Type of service Evaluation
9. Overall quality of services undertaken: 10
10. Regarding our staff, apraise
1. skills 10
2. knowledge 9
3. attitude 10
4. commitment 10
11. Level of appropriateness of the methodology and methodological tools : 10
12. Appraise the quality of the final report delivered
1. style 9
2. content 10
3. clarity 10
4. format 9
5. length 10
6. answering the TOR 10
13. Level of usefulness and utilization of the services rendered: 10
14. Did our services contribute to positive change within your organisation? YES
15. Did our services contribute to improved practices within your organisation? YES
16. Have our services contributed to obtaining increased donor support? YES
17. How do our services compare to that of our competitors (other companies) Better
18. List of our strengths Capacity to adapt to the local constraints and adapt the approach if needed. Continuous communication with donors and implementing agencies to ensure their understanding of the process and facilitate recommendations follow-up