CUSTOMER SATISFACTION SURVEY RESULTS |
Submit form date : 20/12/2011 |
1. Name: |
Gianluca Rocco
|
2. Title: |
Chief of Mission |
3. Organisation: |
International Organisation for Migration – IOM |
4. Country: |
Bosnia and Herzegovina
|
5. Number of persons contracted and names: |
1 Christian Bugnion |
6. Title of project, programme or policy: |
NATO PERSPEKTIVA Programme |
7. Mission date: |
18/09/2011 |
8. Type of service |
Evaluation |
9. Overall quality of services undertaken: |
10 |
10. Regarding our staff, apraise |
|
1. skills |
10 |
2. knowledge |
9 |
3. attitude |
10 |
4. commitment |
10 |
|
11. Level of appropriateness of the methodology and methodological tools : |
10 |
12. Appraise the quality of the final report delivered |
|
1. style |
9 |
2. content |
10 |
3. clarity |
10 |
4. format |
9 |
5. length |
10 |
6. answering the TOR |
10 |
|
13. Level of usefulness and utilization of the services rendered: |
10 |
14. Did our services contribute to positive change within your organisation? |
YES |
15. Did our services contribute to improved practices within your organisation? |
YES |
16. Have our services contributed to obtaining increased donor support? |
YES |
17. How do our services compare to that of our competitors (other companies) |
Better |
18. List of our strengths |
Capacity to adapt to the local constraints and adapt the approach if needed. Continuous communication with donors and implementing agencies to ensure their understanding of the process and facilitate recommendations follow-up |