CUSTOMER SATISFACTION SURVEY RESULTS |
Submit form date : 04/06/2007 |
1. Name: |
Heather P. Kulp
|
2. Title: |
Country Director, Angola |
3. Organisation: |
Search for Common Ground – SFCG |
4. Country: |
United States
|
5. Number of persons contracted and names: |
1 Christian Bugnion |
6. Title of project, programme or policy: |
Programmatic review of SFCG portofolio of activities |
7. Mission date: |
01/11/2004 |
8. Type of service |
Evaluation |
9. Overall quality of services undertaken: |
9 |
10. Regarding our staff, apraise |
|
1. skills |
9 |
2. knowledge |
9 |
3. attitude |
10 |
4. commitment |
10 |
|
11. Level of appropriateness of the methodology and methodological tools : |
9 |
12. Appraise the quality of the final report delivered |
|
1. style |
8 |
2. content |
9 |
3. clarity |
8 |
4. format |
7 |
5. length |
8 |
6. answering the TOR |
9 |
|
13. Level of usefulness and utilization of the services rendered: |
9 |
14. Did our services contribute to positive change within your organisation? |
YES |
15. Did our services contribute to improved practices within your organisation? |
YES |
16. Have our services contributed to obtaining increased donor support? |
YES |
17. How do our services compare to that of our competitors (other companies) |
Better |
18. List of our strengths |
Can-do attitute and calmness really appreciated, participatory approach, understanding of on-the-ground realities and not judging the work in a vacuum |