CUSTOMER SATISFACTION INFORMATION FORM
In order to help us improve the quality of our services, kindly fill the following questionnaire and return it to us by e-mail at your best convenience. Thank you for helping us in this endeavour. You receive this questionnaire because you have contracted our services in the past, either directly or indirectly. The filling of this form will take no more than ten minutes and will contribute to maintaining our objectives : dedication to the pursuit of excellence through customer satisfaction in Quality Evaluation, Research and Planning Services.
- Number of persons contracted and names : Christian Bugnion
- Title of project, programme or policy : UNHCR Central Asia Operations
2.b. Mission date : 09/2015 – 02/2016
- Type of service (Please tick as appropriate)
Evaluation : _X
Planning mission : _
Research : _
Other (specify) : _
- Please appraise the overall quality of services undertaken
(on a scale of 0 –lowest- to 10 –highest-) : _8____
- Regarding our staff, please appraise (on a scale of 0 –lowest- to 10 –highest-)
- skills : __7_
- knowledge : __8___
- attitude : __9___
- commitment : _ 8____
- Please also indicate the level of appropriateness of the methodology and methodological tools that were used during the assignment
(on a scale of 0 –lowest- to 10 –highest-) : __8___
- Kindly appraise the quality of the final report delivered
(on a scale of 0 –lowest- to 10 –highest-) in terms of :
- style : __7___
- content : __8___
- clarity : __9___
- format : __8___
- length : __8___
- answering the TOR : __8___
- Kindly indicate the level of usefulness and utilisation of the services rendered
(on a scale of 0 –lowest- to 10 –highest-) : __8___
- Did our services contribute to positive change within your organisation? Please tick as appropriate :
Yes _X No _ Not applicable _
If no, why?
- Did our services contribute to improved practices within your organisation?
Yes _X No _ Not applicable _
If no, why?
- Have our services contributed to obtaining increased donor support?
Yes _ X No _ Not applicable _
If no, why?
- How do our services compare to that of our competitors (other companies) :
Better _X worse _ Same _
Please explain
Not too many experts in livelihood are capable of conducting the type of evaluation we commissioned. Mr. Bugnion is one of the few competent and knowledgeable experts who combined solid evaluation techniques with application of acquired knowledge on livelihood.
- Please list our strengths
Mr. Bugnion’s absolute strength is his ability to adjust to circumstances and conditions prevailing at field level. In the case of the Central Asia Republics for instance, due to a lack of cooperation at field level, there were many challenges to collect data or conduct surveys. This notwithstanding, he managed to extract significant information from a variety of sources that ultimately resulted in the production of a solid contribution on the livelihood part of the evaluation report.
He is intelligent and capable of grasping the most complicated issues in record breaking times. His solid judgement and creative thinking are worth highlighting as well.
I would hire Mr. Bugnion any time for a future assignment.
Please indicate your name : Machiel Salomons
Your title and your organisation : UNHCR
current date :
Thank you for your time and kind collaboration and for helping us better serve you