CUSTOMER SATISFACTION SURVEY RESULTS |
Submit form date : 03/08/2006 |
1. Name: |
Michael S. Bowers
|
2. Title: |
Senior Resource Development Officer
|
3. Organisation: |
Mercy Corps |
4. Country: |
Portland, USA
|
5. Number of persons contracted and names: |
2 Christian Bugnion |
6. Title of project, programme or policy: |
Mid-term evaluation of USAID ECRA-funded programme in Croatia |
7. Mission date: |
01/11/2003 |
8. Type of service |
Evaluation |
9. Overall quality of services undertaken: |
7 |
10. Regarding our staff, apraise |
|
1. skills |
8 |
2. knowledge |
7 |
3. attitude |
7 |
4. commitment |
8 |
|
11. Level of appropriateness of the methodology and methodological tools : |
7 |
12. Appraise the quality of the final report delivered |
|
1. style |
8 |
2. content |
7 |
3. clarity |
8 |
4. format |
7 |
5. length |
7 |
6. answering the TOR |
6 |
|
13. Level of usefulness and utilization of the services rendered: |
6 |
14. Did our services contribute to positive change within your organisation? |
N/A |
15. Did our services contribute to improved practices within your organisation? |
YES |
16. Have our services contributed to obtaining increased donor support? |
No |
17. How do our services compare to that of our competitors (other companies) |
Same |
18. List of our strengths |
Professionalism, flexibility and transparency |