CUSTOMER SATISFACTION INFORMATION FORM
1,Number of persons contracted and names : Christian Bugnion Team Leader
Kate Skhireli, national expert
2. Title of project, programme or policy : Developing Climate Resilient Flood and Flash Flood Management Practices to protect vulnerable communities of Georgia
2.b. Mission date : December 2016
3. Type of service (Please tick as appropriate)
Evaluation : X
4. Please appraise the overall quality of services undertaken (on a scale of 0 –lowest- to 10 –highest-) : 9
5. Regarding our staff, please appraise (on a scale of 0 –lowest- to 10 –highest-)
- skills : 10
- knowledge : 10
- attitude : 10
- commitment : 10
6. Please also indicate the level of appropriateness of the methodology and methodological tools that were used during the assignment (on a scale of 0 –lowest- to 10 –highest-) : 8
7. Kindly appraise the quality of the final report delivered (on a scale of 0 –lowest- to 10 –highest-) in terms of :
- style : 10
- content : 9
- clarity : 10
- format : 10
- length : 10
- answering the TOR : 8
8. Kindly indicate the level of usefulness and utilisation of the services rendered (on a scale of 0 –lowest- to 10 –highest-) : 9
9. Did our services contribute to positive change within your organisation? Please tick as appropriate :
Yes X (hopefully it will) No _ Not applicable _
10. Did our services contribute to improved practices within your organisation?
Yes X (bit early to confirm though No _ Not applicable _
11. Have our services contributed to obtaining increased donor support?
Yes X (hopefully will) No _ Not applicable _
12. How do our services compare to that of our competitors (other companies) :
Better _ worse _ Same X (we normally hire individuals for evaluations, not companies)
Please explain
Please list our strengths
M&E and RBM knowledge
Please indicate your name : Nino Antadze
Your title and your organisation :Team Leader UNDP Energy and environment Portfolio, evaluation manager
current date : 23 February 2017