CUSTOMER SATISFACTION SURVEY RESULTS |
Submit form date : 15/11/2009 |
1. Name: |
Vijayalakshmi Vadivelu
|
2. Title: |
Evaluation Officer |
3. Organisation: |
UNDP Evaluation Office |
4. Country: |
NY, United States
|
5. Number of persons contracted and names: |
1 Christian Bugnion |
6. Title of project, programme or policy: |
Assessment for Development Results (ADR) in Uganda
|
7. Mission date: |
01/02/2009 |
8. Type of service |
Evaluation |
9. Overall quality of services undertaken: |
4,5 |
10. Regarding our staff, apraise |
|
1. skills |
7 |
2. knowledge |
8 |
3. attitude |
4,5 |
4. commitment |
4 |
|
11. Level of appropriateness of the methodology and methodological tools : |
N/A |
12. Appraise the quality of the final report delivered |
|
1. style |
3,5 |
2. content |
3,5 |
3. clarity |
4,5 |
4. format |
N/A |
5. length |
5 |
6. answering the TOR |
3 |
|
13. Level of usefulness and utilization of the services rendered: |
3,5 |
14. Did our services contribute to positive change within your organisation? |
N/A |
15. Did our services contribute to improved practices within your organisation? |
N/A |
16. Have our services contributed to obtaining increased donor support? |
N/A |
17. How do our services compare to that of our competitors (other companies) |
N/A |
18. List of our strengths |
Prompt in carrying out the field mission part |