Yelena Kudryavtseva


CUSTOMER SATISFACTION SURVEY RESULTS
Submit form date : 06/05/2011
1. Name: Yelena Kudryavtseva
2. Title: Programme Specialist
3. Organisation: UN Women, Sub-regional Office for Eastern Europe and Central Asia, Kazhakstan
4. Country: Georgia
5. Number of persons contracted and names: 1 Christian Bugnion
6. Title of project, programme or policy: Project to prevent and strengthen the response to domestic violence “Shield”
7. Mission date: 13/05/2011
8. Type of service Evaluation
9. Overall quality of services undertaken: 7
10. Regarding our staff, apraise
1. skills 7
2. knowledge 7
3. attitude 6
4. commitment 9
11. Level of appropriateness of the methodology and methodological tools : 10
12. Appraise the quality of the final report delivered
1. style 9
2. content 5
3. clarity 7
4. format 9
5. length 9
6. answering the TOR 7
13. Level of usefulness and utilization of the services rendered: 10
14. Did our services contribute to positive change within your organisation? YES
15. Did our services contribute to improved practices within your organisation? YES
16. Have our services contributed to obtaining increased donor support? YES
17. How do our services compare to that of our competitors (other companies) Same
18. List of our strengths  Ability to work under pressure and tight deadlines, careful consideration of ethical issues associated with beneficiary group, capturing partners and stakeholders opinions and formulating clear follow-up recommendations