Andres Montes


CUSTOMER SATISFACTION SURVEY RESULTS
Submit form date : 13/08/2010
1. Name: Andres Montes
2. Title: Statistician
3. Organisation: UNESCAP (United Nations Economic and Social Commission for Asia and the Pacific)
4. Country: Thailand
5. Number of persons contracted and names: 1 Christian Bugnion
6. Title of project, programme or policy: Improvement of Disability Measurement and Statistics in support of the Biwako Millennium Framework and the Regional Census Programme
7. Mission date: 01/07/2010
8. Type of service Evaluation and research
9. Overall quality of services undertaken: 9
10. Regarding our staff, apraise
1. skills 9
2. knowledge 8
3. attitude 9
4. commitment 9
11. Level of appropriateness of the methodology and methodological tools : 9
12. Appraise the quality of the final report delivered
1. style 8
2. content 9
3. clarity 9
4. format 7
5. length 9
6. answering the TOR 10
13. Level of usefulness and utilization of the services rendered: 9
14. Did our services contribute to positive change within your organisation? N/A
15. Did our services contribute to improved practices within your organisation? N/A
16. Have our services contributed to obtaining increased donor support? N/A
17. How do our services compare to that of our competitors (other companies) Better
18. List of our strengths Solid evaluation skills, clear commitment and professionalism, prompt and timely response to answers and product delivery