CUSTOMER SATISFACTION INFORMATION FORM

In order to help us improve the quality of our services, kindly fill the following questionnaire and return it to us by e-mail at your best convenience. Thank you for helping us in this endeavour. You receive this questionnaire because you have contracted our services in the past, either directly or indirectly. The filling of this form will take no more than ten minutes and will contribute to maintaining our objectives : dedication to the pursuit of excellence through customer satisfaction in Quality Evaluation, Research and Planning Services.

1. Number of persons contracted and names : One, Christian Bugnion de Moreta

2. Title of project, programme: Integrated Neighbourhood Approach Programme

2.b. Mission date : 21.04.2014 – 03.05.2014

3. Type of service (Please tick as appropriate)

Evaluation :        X_
Planning mission :    _
Research :        _
Other (specify) :    _

4. Please appraise the overall quality of services undertaken
(on a scale of 0 –lowest- to 10 –highest-) : 9_____

5. Regarding our staff,  please appraise (on a scale of 0 –lowest- to 10 –highest-)
skills        : _____9
knowledge        : _____9
attitude        : _____9
commitment    : _____9

6. Please also indicate the level of appropriateness of the methodology and methodological tools that were used during the assignment
(on a scale of 0 –lowest- to 10 –highest-) : _____9

7. Kindly appraise the quality of the final report delivered
(on a scale of 0 –lowest- to 10 –highest-)  in terms of :

style    : _____9
content    : _____9
clarity    : _____9
format    : _____9
length    : _____9
answering the TOR : _____9
8. Kindly indicate the level of usefulness and utilisation of the services rendered
(on a scale of 0 –lowest- to 10 –highest-) : _____8

9. Did our services contribute to positive change within your organisation? Please tick as appropriate :
Yes _        No _        Not applicable _ difficult to say at this at this stage

If no, why?

10. Did our services contribute to improved practices within your organisation?
Yes _        No _        Not applicable _ difficult to say, but to me yes

If no, why?

11. Have our services contributed to obtaining increased donor support?
Yes _        No _        Not applicable _ hard to say at this stage

If no, why?

12. How do our services compare to that of our competitors (other companies) :
Better _        worse _        Same _
Please explain

12. Please list our strengths
Clarity in gaining information and also in giving the overview and detail of the interventions, their usefulness and short comings.

13. Please list our weaknesses

14. What can be improved?
I personally welcome the evaluation and the frankness with which it was delivered which I believe will help me for future work, it should also be able to guide the IFRC in future responses.

Please indicate your name : Ascension Martinez
Your title and your organisation : Head of Operations IFRC
current date : 22/6/14
Thank you for your time and kind collaboration and for helping us better serve you.