In order to help us improve the quality of our services, kindly fill the following questionnaire and return it to us by e-mail at your best convenience. Thank you for helping us in this endeavour. You receive this questionnaire because you have contracted our services in the past, either directly or indirectly. The filling of this form will take no more than ten minutes and will contribute to maintaining our objectives : dedication to the pursuit of excellence through customer satisfaction in Quality Evaluation, Research and Planning Services.

1. Number of persons contracted and names : 2 Christian Bugnion, Nizam Al-Husainy

2. Title of project, programme or policy : Aid Effectiveness Project

2.b. Mission date : August 2014 – September 2014

3. Type of service (Please tick as appropriate)

Evaluation :        _X
Planning mission :    _
Research :        _
Other (specify) :    _

4. Please appraise the overall quality of services undertaken
(on a scale of 0 –lowest- to 10 –highest-) : 8

5. Regarding our staff,  please appraise (on a scale of 0 –lowest- to 10 –highest-)
skills        : __8__
knowledge        : __9___
attitude        : __7___
commitment    : ___8__

6. Please also indicate the level of appropriateness of the methodology and methodological tools that were used during the assignment
(on a scale of 0 –lowest- to 10 –highest-) : ___9__

7. Kindly appraise the quality of the final report delivered
(on a scale of 0 –lowest- to 10 –highest-)  in terms of :

style    : _9____
content    : _9____
clarity    : _9____
format    : 8
length    : 9
answering the TOR : _9____
8. Kindly indicate the level of usefulness and utilisation of the services rendered
(on a scale of 0 –lowest- to 10 –highest-) : _8____

9. Did our services contribute to positive change within your organisation? Please tick as appropriate :
Yes _    X No _        Not applicable _

If no, why?

10. Did our services contribute to improved practices within your organisation?
Yes _    X No _        Not applicable _

If no, why?

11. Have our services contributed to obtaining increased donor support?
Yes _        No _    X Not applicable _

If no, why? Too early to say.

12. How do our services compare to that of our competitors (other companies) :
Better _X    worse _        Same _
Please explain

12. Please list our strengths

Capacity to deliver in short time frame
Capacity to re-orient thinking in the course of the assignment building on dialogue with counterparts
Capacity for dialogue with counterparts of diverging backgrounds
Capacity to dig up the root of issues

13. Please list our weaknesses

Confusion in communication with the counterparts before the mission, around expectations and required resource documents. Was solved easily during face –to-face discussions

14. What can be improved?

See above

Please indicate your name : Blerta Cela, Assistant Country Director
Your title and your organisation : UNDP
current date : 19/10/2014
Thank you for your time and kind collaboration and for helping us better serve you.