In order to help us improve the quality of our services, kindly fill the following questionnaire and return it to us by e-mail at your best convenience. Thank you for helping us in this endeavour. You receive this questionnaire because you have contracted our services in the past, either directly or indirectly. The filling of this form will take no more than ten minutes and will contribute to maintaining our objectives : dedication to the pursuit of excellence through customer satisfaction in Quality Evaluation, Research and Planning Services.

1. Number of persons contracted and names : Christian Bugnion

2. Title of project, programme or policy : Conflict Prevention in Kosovo

2.b. Mission date : April 2012

3. Type of service (Please tick as appropriate)

Evaluation :                X

Planning mission :

Research :

Other (specify) :

4. Please appraise the overall quality of services undertaken

(on a scale of 0 –lowest- to 10 –highest-) : 8

5. Regarding our staff,  please appraise (on a scale of 0 –lowest- to 10 –highest-)

  1. skills                     : 9
  2. knowledge            : 8
  3. attitude                 : 7
  4. commitment         : 8

6. Please also indicate the level of appropriateness of the methodology and methodological tools that were used during the assignment

(on a scale of 0 –lowest- to 10 –highest-) : 8

7. Kindly appraise the quality of the final report delivered

(on a scale of 0 –lowest- to 10 –highest-)  in terms of :

  1. style         : 8
  2. content     : 7
  3. clarity       : 7
  4. format       : 9
  5. length        : 9
  6. answering the TOR : 8

8. Kindly indicate the level of usefulness and utilisation of the services rendered

(on a scale of 0 –lowest- to 10 –highest-) : 7

9. Did our services contribute to positive change within your organisation? Please tick as appropriate :

Yes  X             No                Not applicable

If no, why?

10. Did our services contribute to improved practices within your organisation?

Yes  X             No                Not applicable

If no, why?

11. Have our services contributed to obtaining increased donor support?

Yes               No  X              Not applicable

If no, why? Too early to say

12. How do our services compare to that of our competitors (other companies):

Better                       Same  X                                  Worse

Please explain

12. Please list our strengths

From top of my head is flexibility in various matters and timeliness in responding to comments and requests

13. Please list our weaknesses

I haven’t really notice any major weakness, maybe because the assignment was quite short.

14. What can be improved?

Please see comments 13, it is really difficult to do evaluation after just couple of days of cooperation.

Please indicate your name : Dragan Peric

Your title and your organisation : Program Director, CARE

current date : 24.04.2012

Thank you for your time and kind collaboration and for helping us better serve you.