| CUSTOMER SATISFACTION SURVEY RESULTS |
| Submit form date : 20/09/2011 |
| 1. Name: |
Dejan Potpara
|
| 2. Title: |
DRR Project Manager |
| 3. Organisation: |
International Organisation for Migration – IOM |
| 4. Country: |
Timor-Leste
|
| 5. Number of persons contracted and names: |
2 Christian Bugnion, Cynthia Burton
|
| 6. Title of project, programme or policy: |
Support to Disaster Risk Reduction (DRR) in Timor-Leste project and DRR thematic analysis |
| 7. Mission date: |
19/07/2011 |
| 8. Type of service |
Evaluation and thematic analysis
|
| 9. Overall quality of services undertaken: |
10 |
| 10. Regarding our staff, apraise |
|
| 1. skills |
10 |
| 2. knowledge |
10 |
| 3. attitude |
10 |
| 4. commitment |
10 |
|
| 11. Level of appropriateness of the methodology and methodological tools : |
10 |
| 12. Appraise the quality of the final report delivered |
|
| 1. style |
9 |
| 2. content |
10 |
| 3. clarity |
10 |
| 4. format |
9 |
| 5. length |
10 |
| 6. answering the TOR |
10 |
|
| 13. Level of usefulness and utilization of the services rendered: |
10 |
| 14. Did our services contribute to positive change within your organisation? |
YES |
| 15. Did our services contribute to improved practices within your organisation? |
YES |
| 16. Have our services contributed to obtaining increased donor support? |
N/A |
| 17. How do our services compare to that of our competitors (other companies) |
N/A |
| 18. List of our strengths |
Professionalism, commitment, strong skills/technical knowledge, team work, expertise, very strong on formative and participatory evaluation methodologies, flexibility, balanced analysis and recommendations, cultural awareness, meeting deadlines |
