Dejan Potpara


CUSTOMER SATISFACTION SURVEY RESULTS
Submit form date : 20/09/2011
1. Name: Dejan Potpara
2. Title: DRR Project Manager
3. Organisation: International Organisation for Migration – IOM
4. Country: Timor-Leste
5. Number of persons contracted and names: 2 Christian Bugnion, Cynthia Burton
6. Title of project, programme or policy: Support to Disaster Risk Reduction (DRR) in Timor-Leste project and DRR thematic analysis
7. Mission date: 19/07/2011
8. Type of service Evaluation and thematic analysis
9. Overall quality of services undertaken: 10
10. Regarding our staff, apraise
1. skills 10
2. knowledge 10
3. attitude 10
4. commitment 10
11. Level of appropriateness of the methodology and methodological tools : 10
12. Appraise the quality of the final report delivered
1. style 9
2. content 10
3. clarity 10
4. format 9
5. length 10
6. answering the TOR 10
13. Level of usefulness and utilization of the services rendered: 10
14. Did our services contribute to positive change within your organisation? YES
15. Did our services contribute to improved practices within your organisation? YES
16. Have our services contributed to obtaining increased donor support? N/A
17. How do our services compare to that of our competitors (other companies) N/A
18. List of our strengths Professionalism, commitment, strong skills/technical knowledge, team work, expertise, very strong on formative and participatory evaluation methodologies, flexibility, balanced analysis and recommendations, cultural awareness, meeting deadlines