Dennis Besedic – Liudmyla Struk


In order to help us improve the quality of our services, kindly fill the following questionnaire and return it to us by e-mail at your best convenience. Thank you for helping us in this endeavour. You receive this questionnaire because you have contracted our services in the past, either directly or indirectly. The filling of this form will take no more than ten minutes and will contribute to maintaining our objectives : dedication to the pursuit of excellence through customer satisfaction in Quality Evaluation, Research and Planning Services.

1. Number of persons contracted and names : Christian Bugnion de Moreta and Galyna Gorodetska
2. Title of project, programme or policy : United Nations Partnership Framework (UNPF) 2018-2022
2.b. Mission date : 07.21 – 11.21
3. Type of service (Please tick as appropriate)
Evaluation : X
Planning mission : _
Research : _
Other (specify) : _
4. Please appraise the overall quality of services undertaken
(on a scale of 0 –lowest- to 10 –highest-) : 10
5. Regarding our staff, please appraise (on a scale of 0 –lowest- to 10 –highest-)
1. skills : 9
2. knowledge : 9
3. attitude : 9
4. commitment : 9
6. Please also indicate the level of appropriateness of the methodology and
methodological tools that were used during the assignment
(on a scale of 0 –lowest- to 10 –highest-) : 9
7. Kindly appraise the quality of the final report delivered
(on a scale of 0 –lowest- to 10 –highest-) in terms of :
1. style : 8
2. content : 9
3. clarity : 9
4. format : 9
5. length : 9
6. answering the TOR : 9
DocuSign Envelope ID: 59BE250A-A32E-49B6-B494-41B208A9215B
8. Kindly indicate the level of usefulness and utilisation of the services rendered
(on a scale of 0 –lowest- to 10 –highest-) : 10
9. Did our services contribute to positive change within your organisation? Please tick as appropriate :
Yes _ No _ Not applicable _
If no, why?
10. Did our services contribute to improved practices within your organisation?
Yes _ No _ Not applicable _
If no, why? N/Atoo soon to say
11. Have our services contributed to obtaining increased donor support?
Yes _ No _ Not applicable _
If no, why? N/Atoo soon to say
12. How do our services compare to that of our competitors (other companies):
Better _ worse _ Same _
Please explain:
More experienced and more competitive pricing, compared with other candidates
12. Please list our strengths
Substantive experience in evaluation and strong knowledge of UN guidance, norms and standards;
High professionalism, attention to details;
Strong interpersonal skills.
Clear and unambiguous communication
Willingness to receive and provide feedback.
13. Please list our weaknesses
Relatively lack of flexibility in timing due to high number of other clients.
14. What can be improved?
Please indicate your name : Dennis Besedic
Your title and your organisation : Head of UN RCO Kyiv
Date and signature: 13/12/2021
Please indicate your name : Liudmyla Struk
Your title and your organisation : Evaluation Manager, UNRCO Kyiv
Date and signature:13/12/2021
Thank you for your time and kind collaboration and for helping us better serve you.