CUSTOMER SATISFACTION SURVEY RESULTS |
Submit form date : 25/02/2008 |
1. Name: |
Gianluca Rocco
|
2. Title: |
Project Manager |
3. Organisation: |
International Organisation for Migration – IOM |
4. Country: |
Serbia
|
5. Number of persons contracted and names: |
1 Christian Bugnion |
6. Title of project, programme or policy: |
NATO PfP Trust Fund Assistance to discharged Defence Personnel within the scope of Defence Reform in Serbia Project
|
7. Mission date: |
01/12/2007 |
8. Type of service |
Evaluation |
9. Overall quality of services undertaken: |
9 |
10. Regarding our staff, apraise |
|
1. skills |
9 |
2. knowledge |
9 |
3. attitude |
9 |
4. commitment |
9 |
|
11. Level of appropriateness of the methodology and methodological tools : |
9 |
12. Appraise the quality of the final report delivered |
|
1. style |
9 |
2. content |
9 |
3. clarity |
9 |
4. format |
6 |
5. length |
9 |
6. answering the TOR |
9 |
|
13. Level of usefulness and utilization of the services rendered: |
9 |
14. Did our services contribute to positive change within your organisation? |
YES |
15. Did our services contribute to improved practices within your organisation? |
YES |
16. Have our services contributed to obtaining increased donor support? |
YES |
17. How do our services compare to that of our competitors (other companies) |
N/A |
18. List of our strengths |
Friendly approach, flexibility, quick understanding, sticking to the deadlines |