Gianluca Rocco


CUSTOMER SATISFACTION SURVEY RESULTS
Submit form date : 25/02/2008
1. Name: Gianluca Rocco
2. Title: Project Manager
3. Organisation: International Organisation for Migration – IOM
4. Country: Serbia
5. Number of persons contracted and names: 1 Christian Bugnion
6. Title of project, programme or policy: NATO PfP Trust Fund Assistance to discharged Defence Personnel within the scope of Defence Reform in Serbia Project
7. Mission date: 01/12/2007
8. Type of service Evaluation
9. Overall quality of services undertaken: 9
10. Regarding our staff, apraise
1. skills 9
2. knowledge 9
3. attitude 9
4. commitment 9
11. Level of appropriateness of the methodology and methodological tools : 9
12. Appraise the quality of the final report delivered
1. style 9
2. content 9
3. clarity 9
4. format 6
5. length 9
6. answering the TOR 9
13. Level of usefulness and utilization of the services rendered: 9
14. Did our services contribute to positive change within your organisation? YES
15. Did our services contribute to improved practices within your organisation? YES
16. Have our services contributed to obtaining increased donor support? YES
17. How do our services compare to that of our competitors (other companies) N/A
18. List of our strengths Friendly approach, flexibility, quick understanding, sticking to the deadlines