CUSTOMER SATISFACTION INFORMATION FORM
In order to help us improve the quality of our services, kindly fill the following questionnaire and return it to us by e-mail at your best convenience. Thank you for helping us in this endeavour. You receive this questionnaire because you have contracted our services in the past, either directly or indirectly. The filling of this form will take no more than ten minutes and will contribute to maintaining our objectives : dedication to the pursuit of excellence through customer satisfaction in Quality Evaluation, Research and Planning Services.
1. Number of persons contracted and names : Christian Bugnion de Moreta
2. Title of project, programme or policy : Protecting Djiboutian Borders from the growing threat of terrorism, smuggling. Irregular migration and other forms of transnational crime
2.b. Mission date : July-August 2019
3. Type of service (Please tick as appropriate)
Evaluation : X
Planning mission : _
Research : _
Other (specify) : _
4. Please appraise the overall quality of services undertaken
(on a scale of 0 –lowest- to 10 –highest-) : 08
5. Regarding our staff, please appraise (on a scale of 0 –lowest- to 10 –highest-)
skills : 8
knowledge : 8
attitude : 8
commitment : 8
6. Please also indicate the level of appropriateness of the methodology and methodological tools that were used during the assignment
(on a scale of 0 –lowest- to 10 –highest-) : 8
7. Kindly appraise the quality of the final report delivered
(on a scale of 0 –lowest- to 10 –highest-) in terms of :
style : 9
content : 9
clarity : 9
format : 7
length : 8
answering the TOR : 9
7. Kindly indicate the level of usefulness and utilisation of the services rendered
(on a scale of 0 –lowest- to 10 –highest-) : 8
8. Did our services contribute to positive change within your organisation? Please tick as appropriate :
Yes _ No _ Not applicable _ The report is not yet used but we think that its recommendation will bring positive changes
If no, why?
9. Did our services contribute to improved practices within your organisation?
Yes x No _ Not applicable _
If no, why?
10. Have our services contributed to obtaining increased donor support?
Yes X No _ Not applicable _ During the evaluation mission, the donor has expressed interest in funding IOM Djibouti projects. So we think that it will contribute to obtain increased donor support
If no, why?
11. How do our services compare to that of our competitors (other companies) :
Better X worse _ Same _
Please explain
12. Please list our strengths
Expertise in project evaluation and attention to detail.
Please indicate your name : Ifrah Abas
Your title and your organisation : Evaluation manager, Project Officer
current date : 06/09/2019
Thank you for your time and kind collaboration and for helping us better serve you.