| CUSTOMER SATISFACTION SURVEY RESULTS |
| Submit form date : 08/08/2006 |
| 1. Name: |
James Derleth
|
| 2. Title: |
Conflict Specialist |
| 3. Organisation: |
USAID |
| 4. Country: |
United States
|
| 5. Number of persons contracted and names: |
1 Christian Bugnion |
| 6. Title of project, programme or policy: |
USAID Conflict Programme in the Casamance region of Senegal |
| 7. Mission date: |
01/08/2005 |
| 8. Type of service |
Evaluation |
| 9. Overall quality of services undertaken: |
8 |
| 10. Regarding our staff, apraise |
|
| 1. skills |
9 |
| 2. knowledge |
9 |
| 3. attitude |
9 |
| 4. commitment |
10 |
|
| 11. Level of appropriateness of the methodology and methodological tools : |
9 |
| 12. Appraise the quality of the final report delivered |
|
| 1. style |
7 |
| 2. content |
8 |
| 3. clarity |
7 |
| 4. format |
8 |
| 5. length |
9 |
| 6. answering the TOR |
9 |
|
| 13. Level of usefulness and utilization of the services rendered: |
9 |
| 14. Did our services contribute to positive change within your organisation? |
No, given bureaucractic inertia
|
| 15. Did our services contribute to improved practices within your organisation? |
No, given bureaucratic inertia |
| 16. Have our services contributed to obtaining increased donor support? |
N/A |
| 17. How do our services compare to that of our competitors (other companies) |
Better |
| 18. List of our strengths |
Excellent technical knowledge, good communication skills, experience, cultural awareness |
