CUSTOMER SATISFACTION SURVEY RESULTS |
Submit form date : 30/06/2006 |
1. Name: |
John Lakeman
|
2. Title: |
Communications/Information Manager |
3. Organisation: |
Overseas Development Institute – ODI
|
4. Country: |
United Kingdom |
5. Number of persons contracted and names: |
1 Christian Bugnion |
6. Title of project, programme or policy: |
ALNAP Meta-Evaluation 2004-2005 |
7. Mission date: |
03/01/2005 |
8. Type of service |
Research |
9. Overall quality of services undertaken: |
9 |
10. Regarding our staff, apraise |
|
1. skills |
9 |
2. knowledge |
9 |
3. attitude |
9 |
4. commitment |
9 |
|
11. Level of appropriateness of the methodology and methodological tools : |
9 |
12. Appraise the quality of the final report delivered |
|
1. style |
N/A |
2. content |
N/A |
3. clarity |
N/A |
4. format |
N/A |
5. length |
N/A |
6. answering the TOR |
N/A |
|
13. Level of usefulness and utilization of the services rendered: |
9 |
14. Did our services contribute to positive change within your organisation? |
No |
15. Did our services contribute to improved practices within your organisation? |
No |
16. Have our services contributed to obtaining increased donor support? |
No |
17. How do our services compare to that of our competitors (other companies) |
Same |
18. List of our strengths |
Reliable, prompt, thorough, precise, professional, strong linguistic skills |