Julika Funk

CUSTOMER SATISFACTION INFORMATION FORM

1. Number of persons contracted and names : Christian Bugnion

2. Title of project, programme or policy :  EmPower Training Programme

2.b. Mission date : January 2016 to April 2016

3. Type of service (Please tick as appropriate)

Evaluation :  X

4. Please appraise the overall quality of services undertaken (on a scale of 0 –lowest- to 10 –highest-) : 9

5. Regarding our staff,  please appraise (on a scale of 0 –lowest- to 10 –highest-)

  1. skills : 9
  2. knowledge : 9
  3. attitude : 10
  4. commitment : 10

6. Please also indicate the level of appropriateness of the methodology and methodological tools that were used during the assignment (on a scale of 0 –lowest- to 10 –highest-) : 9

7. Kindly appraise the quality of the final report delivered (on a scale of 0 –lowest- to 10 –highest-)  in terms of

  1. style         : 9
  2. content     : 9
  3. clarity       : 8
  4. format       : 8
  5. length        : 9
  6. answering the TOR : 9

8. Kindly indicate the level of usefulness and utilisation of the services rendered (on a scale of 0 –lowest- to 10 –highest-) : 9

9. Did our services contribute to positive change within your organisation? Please tick as appropriate :

Yes X             No _               Not applicable _

10. Did ourservices contribute to improved practices within your organisation?

Yes X             No _               Not applicable _

11. Have our services contributed to obtaining increased donor support?

Yes _              No _               Not applicable X

If no, why? Please ask us again in 1 or 2 years!

We could answer that maybe in one year.

12. How do our services compare to that of our competitors (other companies) :

Better X                    worse _                      Same _

Please explain:

See list of strengths point 12

Please list our strengths

  • ability to identify crucial points within a short time frame
  • ability to work in an international and intercultural context
  • flexibility to adapt to heterogeneous stakeholders
  • ability to name challenges in a clear and direct way
  • compliance with relevant evaluation standards

Please indicate your name : Julika Funk

Your title and your organisation : Evaluation Manager, PCF, Programme Switzerland

current date :