CUSTOMER SATISFACTION INFORMATION FORM
In order to help us improve the quality of our services, kindly fill the following questionnaire and return it to us by e-mail at your best convenience. Thank you for helping us in this endeavour. You receive this questionnaire because you have contracted our services in the past, either directly or indirectly. The filling of this form will take no more than ten minutes and will contribute to maintaining our objectives : dedication to the pursuit of excellence through customer satisfaction in Quality Evaluation, Research and Planning Services.
1. Number of persons contracted and names : Christian Bugnion de Moreta
2. Title of project, programme or policy : Mid-term formative Outcome Evaluation of the Crisis Prevention and Recovery Programme in Lebanon
2.b. Mission date : March 2019 to May 2019
3. Type of service (Please tick as appropriate)
Evaluation : X
Planning mission : _
Research : _
Other (specify) : _
4. Please appraise the overall quality of services undertaken
(on a scale of 0 –lowest- to 10 –highest-) : 9
5. Regarding our staff, please appraise (on a scale of 0 –lowest- to 10 –highest-)
- skills : 10
- knowledge : 9
- attitude : 9
- commitment : 10
6. Please also indicate the level of appropriateness of the methodology and methodological tools that were used during the assignment
(on a scale of 0 –lowest- to 10 –highest-) : 10
7. Kindly appraise the quality of the final report delivered
(on a scale of 0 –lowest- to 10 –highest-) in terms of :
- style : 9
- content : 9
- clarity : 10
- format : 9
- length : 10
- answering the TOR : 10
8. Kindly indicate the level of usefulness and utilisation of the services rendered
(on a scale of 0 –lowest- to 10 –highest-) : N/A
9. Did our services contribute to positive change within your organisation? Please tick as appropriate :
Yes _ No _ Not applicable N/A
If no, why?
10. Did our services contribute to improved practices within your organisation?
Yes _ No _ Not applicable N/A
If no, why?
11. Have our services contributed to obtaining increased donor support?
Yes _ No _ Not applicable N/A
If no, why?
12. How do our services compare to that of our competitors (other companies) :
Better X worse _ Same _
Please explain
I can say that I can rely on you to receive a professional evaluation report. Christian takes time to truly understand the project activities and takes time to walk together with programme staff to understand the achievements, challenges and failures.
12. Please list our strengths
Professionalism
Analytical skills
Delivery on time
Flexibility
Independence
Please indicate your name : Marat Murzabekov
Your title and your organisation : M&E Officer, UNDP
current date : 2019-05-22
Thank you for your time and kind collaboration and for helping us better serve you.