CUSTOMER SATISFACTION INFORMATION FORM
1. Number of persons contracted and names : Christian Bugnion de Moreta
2. Title of project, programme or policy : CBCPK project evaluation
2.b. Mission date : 2-7 May 2017 in Kosovo
3. Type of service (Please tick as appropriate)
Evaluation : X
4. Please appraise the overall quality of services undertaken (on a scale of 0 –lowest- to 10 –highest-) : 8
5. Regarding our staff, please appraise (on a scale of 0 –lowest- to 10 –highest-)
- skills : 8
- knowledge : 8
- attitude : 8
- commitment : 8
6. Please also indicate the level of appropriateness of the methodology and methodological tools that were used during the assignment (on a scale of 0 –lowest- to 10 –highest-) : 10
7. Kindly appraise the quality of the final report delivered (on a scale of 0 –lowest- to 10 –highest-) in terms of :
- style : 7
- content : 8
- clarity : 8
- format : 8
- length : 8
- answering the TOR : 10
8. Kindly indicate the level of usefulness and utilisation of the services rendered (on a scale of 0 –lowest- to 10 –highest-) : 10
9. Did our services contribute to positive change within your organisation? Please tick as appropriate :
Yes _ No _ Not applicable X
10. Did our services contribute to improved practices within your organisation?
Yes _ No _ Not applicable Remains to be seen
11. Have our services contributed to obtaining increased donor support?
Yes _ No _ Not applicable Remains to be seen
12. How do our services compare to that of our competitors (other companies) :
Better _ worse _ Same _
Please list our strengths
Knowledge, experience, approach.
Please indicate your name: Marta K. Gazideda
Your title and your organisation :UNDP Kosovo
current date: 17 May 2017