Marta K. Gazideda


CUSTOMER SATISFACTION INFORMATION FORM

1. Number of persons contracted and names : Christian Bugnion de Moreta

2. Title of project, programme or policy : CBCPK project evaluation

2.b. Mission date : 2-7 May 2017 in Kosovo

3. Type of service (Please tick as appropriate)

Evaluation : X

4. Please appraise the overall quality of services undertaken (on a scale of 0 –lowest- to 10 –highest-) : 8

5. Regarding our staff,  please appraise (on a scale of 0 –lowest- to 10 –highest-)

  1. skills : 8
  2. knowledge : 8
  3. attitude : 8
  4. commitment : 8

6. Please also indicate the level of appropriateness of the methodology and methodological tools that were used during the assignment (on a scale of 0 –lowest- to 10 –highest-) : 10

7. Kindly appraise the quality of the final report delivered (on a scale of 0 –lowest- to 10 –highest-)  in terms of :

  1. style : 7
  2. content : 8
  3. clarity : 8
  4. format : 8
  5. length : 8
  6. answering the TOR : 10

8. Kindly indicate the level of usefulness and utilisation of the services rendered (on a scale of 0 –lowest- to 10 –highest-) : 10

9. Did our services contribute to positive change within your organisation? Please tick as appropriate :

Yes _              No _               Not applicable X

10. Did our services contribute to improved practices within your organisation?

Yes _              No _               Not applicable Remains to be seen

11. Have our services contributed to obtaining increased donor support?

Yes _              No _               Not applicable Remains to be seen

12. How do our services compare to that of our competitors (other companies) :

Better _                      worse _                      Same _

Please list our strengths

Knowledge, experience, approach.

Please indicate your name: Marta K. Gazideda

Your title and your organisation :UNDP Kosovo

current date: 17 May 2017