Maurizio Bussi


CUSTOMER SATISFACTION SURVEY RESULTS
Submit form date : 15/07/2007
1. Name: Maurizio Bussi
2. Title: Senior Technical Specialist
3. Organisation: International Labour Organisation – ILO
4. Country: Switzerland
5. Number of persons contracted and names: 1 Christian Bugnion
6. Title of project, programme or policy: HIV/AIDS workplace educate project in Togo and Benin
7. Mission date: 01/10/2006
8. Type of service Evaluation
9. Overall quality of services undertaken: 7,5
10. Regarding our staff, apraise
1. skills 8
2. knowledge 7,5
3. attitude 6,5
4. commitment 7
11. Level of appropriateness of the methodology and methodological tools : 7,5
12. Appraise the quality of the final report delivered
1. style 7
2. content 7,5
3. clarity 7
4. format 7
5. length 7,5
6. answering the TOR 7,5
13. Level of usefulness and utilization of the services rendered: 7
14. Did our services contribute to positive change within your organisation? N/A
15. Did our services contribute to improved practices within your organisation? N/A
16. Have our services contributed to obtaining increased donor support? No
17. How do our services compare to that of our competitors (other companies) N/A
18. List of our strengths Good understanding of donor dynamics