In order to help us improve the quality of our services, kindly fill the following questionnaire and return it to us by e-mail at your best convenience. Thank you for helping us in this endeavour. You receive this questionnaire because you have contracted our services in the past, either directly or indirectly. The filling of this form will take no more than ten minutes and will contribute to maintaining our objectives: dedication to the pursuit of excellence through customer satisfaction in Quality Evaluation, Research and Planning Services.

1. Number of persons contracted and names: Christian Bugnion and team (5)

2. Title of project, programme or policy: PCF International Programme 2011-2014

2. b. Mission date: May until September 2015

3. Type of service (Please tick as appropriate)

Evaluation:        _X
Planning mission:    _
Research:        _
Other (specify):    _

4. Please appraise the overall quality of services undertaken
(on a scale of 0 –lowest- to 10 –highest-): _8___

5. Regarding our staff, please appraise (on a scale of 0 –lowest- to 10 –highest-)
skills        : _9___
knowledge        : _10___
attitude        : _8___
commitment    : _9____

6. Please also indicate the level of appropriateness of the methodology and methodological tools that were used during the assignment
(on a scale of 0 –lowest- to 10 –highest-): _10___

7. Kindly appraise the quality of the final report delivered
(on a scale of 0 –lowest- to 10 –highest-) in terms of:

style    : __8__
content    : __8__
clarity    : __9__
format    : _  7__
length    : __10__
answering the TOR : __8__
8. Kindly indicate the level of usefulness and utilisation of the services rendered
(on a scale of 0 –lowest- to 10 –highest-): __9___

9. Did our services contribute to positive change within your organisation? Please tick as appropriate:
Yes X        No _        Not applicable _

If no, why?

10. Did our services contribute to improved practices within your organisation?
Yes X        No _        Not applicable _

If no, why?

11. Have our services contributed to obtaining increased donor support?
Yes _        No _        Not applicable X

If no, why?

12. How do our services compare to that of our competitors (other companies):
Better X        worse _        same _

Please explain
Broader experience in the field of evaluations. Experience in complex evaluations, related techniques and methods.
The evaluation and support made us aware about our strengths, clarified the path forward.

13. Please list our strengths

Listen to customer and tailor offer to the needs
Swift reply to questions or requests
Clarity of offer and costs
Experience in many countries
Respect of deadlines

14. Please list our weaknesses

Sometimes provocative behaviour

15. What can be improved?

Avoid repetitions in reporting. Improve reporting format.

Please indicate your name: Miriam Zampatti
Your title and your organisation: Director, Programme International
Current date: 28.10.2015

Thank you for your time and kind collaboration and for helping us better serve you.