In order to help us improve the quality of our services, kindly fill the following questionnaire and return it to us by e-mail at your best convenience. Thank you for helping us in this endeavour. You receive this questionnaire because you have contracted our services in the past, either directly or indirectly. The filling of this form will take no more than ten minutes and will contribute to maintaining our objectives : dedication to the pursuit of excellence through customer satisfaction in Quality Evaluation, Research and Planning Services.

  1. Number of persons contracted and names : Christian Bugnion de Moreta
  1. Title of project, programme or policy : UNHCR meta-analysis

2.b. Mission date : September to December 2014

  1. Type of service (Please tick as appropriate)

Evaluation :                _X

Planning mission :      _

Research :                   _

Other (specify) :        _X meta-analysis of 62 reports

  1. Please appraise the overall quality of services undertaken

(on a scale of 0 –lowest- to 10 –highest-) : __9___

  1. Regarding our staff, please appraise (on a scale of 0 –lowest- to 10 –highest-)
  2. skills : __9___
  3. knowledge : __9___
  4. attitude : __10___
  5. commitment : __10___
  1. Please also indicate the level of appropriateness of the methodology and methodological tools that were used during the assignment

(on a scale of 0 –lowest- to 10 –highest-) : _10____

  1. Kindly appraise the quality of the final report delivered

(on a scale of 0 –lowest- to 10 –highest-) in terms of :

  1. style : __9___
  2. content : __10___
  3. clarity : __9___
  4. format : __9___
  5. length : __10___
  6. answering the TOR : _10____
  7. Kindly indicate the level of usefulness and utilisation of the services rendered

(on a scale of 0 –lowest- to 10 –highest-) : __10___

  1. Did our services contribute to positive change within your organisation? Please tick as appropriate :

Yes _              No _               Not applicable X

If no, why?

  1. Did our services contribute to improved practices within your organisation?

Yes _              No _               Not applicable X

If no, why?

  1. Have our services contributed to obtaining increased donor support?

Yes _              No _               Not applicable X

If no, why?

  1. How do our services compare to that of our competitors (other companies) :

Better X                     worse _                      Same _

Please explain

  1. Please list our strengths

The meta analysis produced was of very high quality, with excellent methodological rigor. It offered useful perceptions into UNHCR’s work and was an integral part of our overall analysis and final evaluation report. We would most definitely work with Mr. Bugnion again, who was very responsive, professional and pleasant to work with.

  1. Please list our weaknesses
  1. What can be improved?

Please indicate your name : Mona Fetouh

Your title and your organisation : Evaluation Officer, United Nations Office of Internal Oversight Services

current date : 4 April 2015

Thank you for your time and kind collaboration and for helping us better serve you.