CUSTOMER SATISFACTION INFORMATION FORM
1.Number of persons contracted and names: Christian Bugnion de Moerta, Team Leader
2.Title of project, programme or policy: Ecuador earthquake Real-Time Evaluation
2.b. Mission date: June to August 2016
3.Type of service (Please tick as appropriate)
Evaluation: X
4.Please appraise the overall quality of services undertaken (on a scale of 0 –lowest- to 10 –highest-): 8
5.Regarding our staff, please appraise (on a scale of 0 –lowest- to 10 –highest-)
skills : 8
knowledge : 8
attitude : 6
commitment : 9
6.Please also indicate the level of appropriateness of the methodology and methodological tools that were used during the assignment (on a scale of 0 –lowest- to 10 –highest-): 9
7.Kindly appraise the quality of the final report delivered (on a scale of 0 –lowest- to 10 –highest-) in terms of :
style : 7
content : 8
clarity : 8
format : __6___
length : __8___
answering the TOR: __9___
8.Kindly indicate the level of usefulness and utilisation of the services rendered
(on a scale of 0 –lowest- to 10 –highest-): _9____
9.Did our services contribute to positive change within your organisation? Please tick as appropriate:
Yes X_ No _ Not applicable _
If no, why?
10.Did our services contribute to improved practices within your organisation?
Yes X_ No _ Not applicable _
If no, why?
11.Have our services contributed to obtaining increased donor support?
Yes _ No _ Not applicable _
Inconclusive
If no, why?
12.How do our services compare to that of our competitors (other companies):
Better _ worse _ Same X_
Please explain: Generally had very good services from other companies, and this would rate at the same.
Please list our strengths
Dedication and perseverance to the task. Methodology. Languages.
Please indicate your name: Pierre de Rochefort, Senior Officer and Lead, Evaluation Management Team IFRC Geneva
current date: 1 December 2016
Thank you for your time and kind collaboration and for helping us better serve you.