Sara Ferrer Olivella


In order to help us improve the quality of our services, kindly fill the following questionnaire and return it to us by e-mail at your best convenience. Thank you for helping us in this endeavour. You receive this questionnaire because you have contracted our services in the past, either directly or indirectly. The filling of this form will take no more than ten minutes and will contribute to maintaining our objectives : dedication to the pursuit of excellence through customer satisfaction in Quality Evaluation, Research and Planning Services.

1. Number of persons contracted and names : Christian Bugnion de Moreta
2. Title of project, programme or policy : Country Programme Document (CPD) 2018-2022
2.b. Mission date : 12.20 – 04.21
3. Type of service (Please tick as appropriate)
Evaluation : X
Planning mission : _
Research : _
Other (specify) : _
4. Please appraise the overall quality of services undertaken
(on a scale of 0 –lowest- to 10 –highest-) : 8
5. Regarding our staff, please appraise (on a scale of 0 –lowest- to 10 –highest-)
1. skills : 9
2. knowledge : 8
3. attitude : 8
4. commitment : 9
6. Please also indicate the level of appropriateness of the methodology and
methodological tools that were used during the assignment
(on a scale of 0 –lowest- to 10 –highest-) : 9
7. Kindly appraise the quality of the final report delivered
(on a scale of 0 –lowest- to 10 –highest-) in terms of :
1. style : 7
2. content : 9
3. clarity : 7
4. format : 7
5. length : 7
6. answering the TOR : 9
8. Kindly indicate the level of usefulness and utilisation of the services rendered (on a scale of 0 –lowest- to 10 –highest-) : 9 (on forward looking)__
9. Did our services contribute to positive change within your organisation? Please tick as appropriate :
Yes X No _ Not applicable _
If no, why? N/A
10. Did our services contribute to improved practices within your organisation?
Yes X No _ Not applicable _
If no, why? N/A
11. Have our services contributed to obtaining increased donor support?
Yes _ No _ Not applicable X
If no, why? But perhaps this is a bit too early to tell.
12. How do our services compare to that of our competitors (other companies):
Better X worse _ Same _
Please explain
Very good quality of service. Understanding and level of commitment to assignment is high.
12. Please list our strengths
Interpersonal skills, professionalism, commitment to the exercise, and ability to accommodate requests and preferences of different colleagues of the Country Office team and stakeholders.
13. Please list our weaknesses
One of the weaknesses to point out is the non-Arabic capacity to pursue this evaluation process , given that translation and interpretation does impact the quality of the final product.
14. What can be improved?
More use of innovative wed-based tools to support remote working arrangements for planning the evaluation and engaging with stakeholders.
Please indicate your name : Sara Ferrer Olivella
Your title and your organisation :Resident Representative UNDP Jordan
Date and signature:

11 may 2021
Thank you for your time and kind collaboration and for helping us better serve you.