Steve Ursino


CUSTOMER SATISFACTION SURVEY RESULTS
Submit form date : 06/07/2007
1. Name: Steve Ursino
2. Title: Country Director
3. Organisation: UNDP
4. Country: Liberia
5. Number of persons contracted and names: 1 Christian Bugnion
6. Title of project, programme or policy: Liberia DDRR Programme
7. Mission date: 01/06/2006
8. Type of service Evaluation
9. Overall quality of services undertaken: 9
10. Regarding our staff, apraise
1. skills 9
2. knowledge 7
3. attitude 9
4. commitment 9
11. Level of appropriateness of the methodology and methodological tools : 7,5
12. Appraise the quality of the final report delivered
1. style 6
2. content 7
3. clarity 8
4. format 9
5. length 9
6. answering the TOR 8
13. Level of usefulness and utilization of the services rendered: 8
14. Did our services contribute to positive change within your organisation? YES
15. Did our services contribute to improved practices within your organisation? YES
16. Have our services contributed to obtaining increased donor support? N/A
17. How do our services compare to that of our competitors (other companies) Same
18. List of our strengths Very good outreach with all actors, good ability to do the job on schedule, excellent attitude to understanding the dynamics of a particularly complex project; commitment to objectives of the evaluation and ensuring accuracy, fairness and objectivity