Svjetlana Djokic


CUSTOMER SATISFACTION SURVEY RESULTS
Submit form date : 12/01/2011
1. Name: Svjetlana Djokic
2. Title: Evaluation Manager
3. Organisation: International Organisation for Migration – IOM
4. Country: Serbia
5. Number of persons contracted and names: 1 Christian Bugnion
6. Title of project, programme or policy: NATO PfP Trust Fund for assistance to discharged defence personnel
7. Mission date: 21/11/2011
8. Type of service Ex post Evaluation
9. Overall quality of services undertaken: 10
10. Regarding our staff, apraise
1. skills 10
2. knowledge 10
3. attitude 10
4. commitment 10
11. Level of appropriateness of the methodology and methodological tools : 10
12. Appraise the quality of the final report delivered
1. style 10
2. content 10
3. clarity 10
4. format 9
5. length 10
6. answering the TOR 10
13. Level of usefulness and utilization of the services rendered: 10
14. Did our services contribute to positive change within your organisation? YES
15. Did our services contribute to improved practices within your organisation? YES
16. Have our services contributed to obtaining increased donor support? N/A
17. How do our services compare to that of our competitors (other companies) N/A
18. List of our strengths Methodological approach, skills and expertise, professionalism, excellent understanding of the project, goals and priorities, capacity to deal with project stakeholders and beneficiaries